Please note that after delivery of your order has been confirmed by the delivery carrier's tracking, it is no longer DentaKit.com's responsibility. DentaKit.com will not be liable for an order's replacement if the carrier documents that it was delivered, but the customer claims non-receipt or if it was stolen. If you think that your package was stolen, you must report the mail fraud to your local postal inspector. Contact us and we will also initiate a mail fraud investigation on your behalf.
If a package is returned to us due to incorrect address, or if it was supposed to be picked up at your local post office but was never claimed and then returned, we will not ship it to you again; you would need to place a new order. The refund for the returned order is credited directly to your charge card (less shipping and handling, and a re-stocking fee of 15 to 20%). We will not refund shipping and handling charges on orders that are returned due to wrong address, insufficient address, or customer's failure to pick up their package at a shipping facility.
Standard Ground Shipping/Economy Air is used for all orders within the United States (either US Postal Service, FedEx Ground, or SmartPost, which is a combination of FedEx and the US Postal Service -- we use the best method based on your location), and includes tracking information for your convenience. If you have a PO Box, please additionally supply us with a street address so our warehouse can ship your package the most efficient way. Most orders are filled in our warehouse 1 to 3 business days after they are placed. You should receive your order 4 to 7 business days after that (except during major holiday periods, when it may take slightly longer). APO and FPO orders have an added $1.00 surcharge due to customs paperwork.
Please note that DentaKit.com is not responsible for incorrect routing, so please be sure to give us a valid shipping address.
If a package is returned to us due to incorrect or insufficient address, or if it was not claimed at the post office and then returned to us, we can ship it to you again, but additional shipping charges will apply. DentaKit.com will not be responsible for mistakes that customers make in typing their shipping addresses in their orders.
After delivery of your order has been confirmed by the delivery carrier, it is no longer DentaKit.com's responsibility. DentaKit.com will not be liable for an order's replacement if the carrier documents that it was delivered, but the customer claims non-receipt (for example, if the package was stolen once it was delivered). Stolen mail is mail fraud and must be reported to your local postal inspector for legal investigation.
We collect sales tax on orders shipped inside California. No sales tax is collected on items shipped to other states.
We usually ship the next business day, Monday to Friday. We do not ship on weekends or holidays. Orders placed on Friday will ship the following Monday. If the following Monday is a holiday, then we will ship the next business day. The day after your order is shipped, your record is updated with tracking information. For example, if you order on Tuesday, your order is shipped on Wednesday and you will receive tracking information by email on Thursday. If you order on Friday, Saturday, or Sunday your order is shipped on Monday and you will receive tracking information by email on Tuesday.
Orders to the following US Territories are shipped via U.S. Domestic shipping: Puerto Rico, American Samoa, Guam, Marshall Islands, Micronesia, Palau, U.S. Virgin Islands.
Within the 50 United States and its territories, standard shipping and handling charges per address (before tax) are:
|Purchase Amount||Shipping & Handling|
|Up to $19.99||$6.99|
|$20 to $34.99||$7.99|
|$35 to $48.99||$8.99|
|$49 to $68.99||$9.99|
|$69 to $78.99||$10.99|
|$79 to $98.99||$12.99|
|$99 to $119.99||$13.99|
|$120 to $139.99||$15.99|
|$140 to $159.99||$16.99|
|$160 to $199.99||$24.99|
|$200 and up||$39.99 or more*|
Expedited Shipping is available for the contiguous 48 United States. Sorry, expedited shipping is not available for Alaska, Hawaii, US Territories, or APO/FPO or PO Boxes. "Expedited Shipping" means that you will receive your package in 3 Business Days or less after one day of processing at our warehouse (this is not a guaranteed service). Business days are Monday to Friday, and do not count weekends or holidays. Please remember that all orders are processed the NEXT business day -- your order will not be processed or shipped the same day you place your order. Orders must be placed by 9 p.m. Pacific Time to be processed the next business day.
Expedited Shipping Timetable
|Place Your Order...||Your Order is Processed...||Your Order Arrives |
ON or BEFORE...
DentaKit.com ships worldwide through the US Postal Service -- which offers very economical rates, less than half the price of most of the major carriers! Please note, however, that you are responsible for paying any customs fees, duties, or import tariffs that are imposed by the Customs Department of your country. If you are unsure what the customs charges may be, please contact the Customs Department of your country (DentaKit.com does not have any customs fee information). We cannot mark your order as a "gift" or a "sample" because that constitutes mail fraud.
DentaKit.com ships internationally via USPS International Priority Mail and International Express Mail. These two methods provide tracking for your package. Tracking on International Express Mail is the most accurate and in our opinion is well worth the extra cost for large orders.
We usually ship the next business day, Monday to Friday. We do not ship on weekends or holidays. Orders placed on Friday will ship the following Monday. If the following Monday is a holiday, then we will ship the next business day. This applies to all orders, including International Express Mail.
All rates quoted below are in U.S. Dollars. All delivery times are estimates. Delivery times are not guaranteed for international orders, and all international delivery timeframes are estimates. This is due to foreign customs offices. DentaKit.com has no control over the length of time your package will be held in your country's Customs Department. Some packages clear Customs within one day, while others may take several days or even weeks. We ask for your patience while your package clears your country's customs office. Once a package has entered its delivery country, DentaKit.com will no longer be responsible if it is lost or stolen. We will not issue any refunds for merchandise that is lost or stolen internationally, or that is delayed in your country's Customs office. If you think that your package was stolen, you must report the mail fraud to your local police department and postal inspector.
If delivery was attempted abroad, you must go to your local postal office to claim your package, or contact your local postal office to enquire about its whereabouts. DentaKit.com is not responsible for deliveries which have been attempted but not claimed, or delivery mistakes made by foreign postal offices. Packages returned due to incorrect address or non-claim after delivery attempt are not eligible for shipping refund, as they were shipped from the US and received by the foreign postal service in good faith. A 15 to 20% re-stocking fee will be deducted from your refund.
Shipping and Handling Rates to Canada:
Priority Mail International - (est. delivery 6 to 12 business days) - First pound is $31.50; each additional pound increments according to postal rates. These rates do not include customs fees which your country may impose.
International Express Mail - (est. delivery 3 to 6 business days) - Up to the first half-pound is $36.50. From one-half pound to one pound is $39; each additional pound increments according to postal rates. These rates do not include customs fees which your country may impose.
Shipping and Handling Rates to All Other International Countries:
Priority Mail International - (est. delivery 6 to 12 business days) - The first pound is $46; each additional pound increments according to postal rates. These rates do not include customs fees which your country may impose.
International Express Mail - (est. delivery 3 to 6 business days) - Up to the first half-pound is $54.00. From one-half pound to one pound is $56; each additional pound increments according to postal rates. These rates do not include customs fees which your country may impose.
Note: Puerto Rico, American Samoa, Guam, Marshall Islands, Micronesia, Palau, and the U.S. Virgin Islands are NOT international destinations. Orders to those areas are sent via domestic U.S. shipping methods.
DentaKit.com reserves the right to cancel any international order which originates in a country known for fraud and scams, or from a dubious email account. International orders over $150 may be held for bank verification prior to shipping.
A minimum purchase applies. Free shipping is not available outside of the United States and its territories.
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